Clean water can only stay clean in a clean cooler. Every cooler and ice machine we rent has a serial number, a place in our asset register and a service schedule. Here is what that means for you.
On every service visit
- The reservoir, probe and taps are sanitised and rinsed.
- The filter is changed when it is due, and the date goes on the unit and in our records.
- Seals, drip tray and cooling are checked. A unit that is not right is repaired on site or swapped for a serviced one.
The filter schedule
Filters are changed every six months as standard, sooner on busy sites. We plan the visit from the date of the last change, so you do not have to remember it. If a cooler is swapped, its filter dates move with the site.
Between visits
- Wipe the taps and empty the drip tray once a week.
- Wash your hands before changing a jug and do not touch the cap seal.
- Keep the cooler out of direct sun and away from heaters.
- Swap an empty jug straight away. Do not leave the cooler running dry.
When to call us
A leak, a cooler that stops chilling or heating, or water that tastes odd: contact us and we will book a repair or exchange the unit, usually on your next route day.