FAQ

Each address sits on a fixed route in the East Valley, West Valley or Central Phoenix. You choose a cycle (weekly, every 2 weeks, twice a month, every 28 days or every 56 days) and we give you a set day. Deliveries run Monday to Friday and are free inside the Valley.

New customers pay a $7 refundable deposit per 5-gallon jug. On every visit the driver counts the empties and takes them back, and they are credited to your account. The deposit is refunded when the last jugs come back.

For each site we keep a target stock level (PAR) and learn how much you use between visits. Before your next delivery we suggest an order that brings you back to that level. You can accept it, change it or skip it. If a site runs out, we raise its level and pull the next visit forward.

In our Phoenix plant: sediment and carbon filters, reverse osmosis, a measured blend of minerals and UV light. Bottles are rinsed, filled and capped on one line, coded with lot and date, and every lot is checked for leaks, drops, taste, odour and packaging before release.

Hot-and-cold coolers start at $15 a month and ice machines are quoted per site. Rent is billed monthly with your water. Installation, sanitising, filter changes and repairs from normal use are on us. Give us 30 days notice and we collect the unit.

Yes. One payer can cover any number of locations. Each site keeps its own delivery cycle and stock level, and you get one invoice per billing period with a section per site and a spreadsheet of every delivery.

Yes, to distributors and resellers by the pallet. A pallet holds 84 cases of 300 ml, 72 of 500 ml, 60 of 1 L or 48 jugs, and the minimum order is one pallet. We ship LTL or by full truckload with a bill of lading.

Yes. Call us or email us by noon the working day before and we will add to, cut back or skip that drop. Going away for a while? We pause your cycle and pick it up again on the date you choose.