Most of our office customers never place an order. Their water simply arrives in the right amount. This is how smart refill works.
1. A cycle for every site
Each site is on a route with a fixed cycle: weekly, every 2 weeks, twice a month, every 28 days or every 56 days. The van passes the same day each cycle, so your team knows when to expect it.
2. A target stock level (PAR)
For each site and product we agree a target: the number of full jugs or cases that should be on site right after a delivery. It is based on how much the site uses per day, times the days until the next visit, plus a small safety buffer.
3. We learn what you really use
At every stop the driver records what was delivered and counts the empties coming back. From the last few visits we work out your real daily use. A hot spell, a new hire or a busy quarter shows up in the numbers before it shows up as an empty cooler.
4. A suggested order before each visit
Before your delivery day we work out what you will have left and suggest an order that brings you back to your target. Our team reviews it, and you can change or skip it. If a site ever runs out, its target goes up and the next visit is pulled forward.
5. You always know what happened
You get a notice when the order is confirmed, the day before, when the driver is on the way and when it is delivered, with a photo. Empties are credited on the spot, and multi-site accounts get one monthly invoice with a page per site.
Running several offices or clinics? Send us your site list and we will propose a cycle and a target for each one.